Cable One / Sparklight is hiring a Product Manager - Voice

At Sparklight and Cable One, we prioritize connecting our customers and team members to what truly matters. For our associates, this means: a dynamic and fulfilling career path, genuine community respect, holistic wellness focus, exceptional work-life harmony, and a welcoming, inclusive professional environment. As Product Manager – Business Voice, you'll be responsible for overseeing the complete lifecycle and strategic roadmap of all Business Voice products, while critically evaluating and developing innovative product concepts and existing product enhancements to meet market demands and drive organizational success. The current voice portfolio encompasses Hosted PBX, POTS lines, PRI, SIP, intricate multi-line business phone systems, metered long distance and toll-free services, and Hosted Voice handsets. Cable One operates within ILEC, CLEC, and VOIP regulatory frameworks, delivering services across Fiber, HFC, and DSL infrastructures. What you will do to contribute to the company's success - Manage the entire product lifecycle from conceptualization through retirement - Facilitate comprehensive cross-functional collaboration on product design, development, and implementation - Conduct rigorous business analysis and experimentation, extracting actionable insights for product strategy - Track customer experience metrics and propose strategic improvements to enhance adoption - Collaborate closely with Business Sales to understand customer challenges and drive targeted product refinements - Conduct extensive competitive landscape research to identify critical product and feature opportunities Qualifications - 5+ years of relevant professional experience - Demonstrated expertise in business voice services and platforms - Advanced proficiency with Microsoft Office suite Core Competencies - Committed: Prioritizes individual customer value while supporting community initiatives - Helpful: Provides expert support through empathetic and respectful customer interactions - Proactive: Anticipates customer needs and creates seamless engagement experiences - Personal: Develops tailored communication strategies addressing unique customer expectations Benefits Cable One recognizes associate contributions through a comprehensive benefits package: - Medical, dental, and vision plans from day one - Life insurance coverage options - Paid time off portfolio - 401(k) with immediate 100% company match (up to 5% eligible compensation) - Group legal plan with identity theft protection Additional Perks - Tuition reimbursement up to $5,250 annually - Community support programs - Associate recognition initiatives - Career advancement opportunities - Collaborative work environment - FREE Cable One services in serviceable areas Our Commitment Diversity is fundamental to our organization, reflecting the communities we serve. We believe individual talents, backgrounds, and perspectives combine to create an exceptional team. "Stronger Together" represents more than a motto—it's our daily operational philosophy. Cable One is an equal opportunity employer, considering all qualified candidates without discrimination. Job offers require successful background, drug screening, and reference checks to ensure workplace safety and integrity. #LI-SK1