PeopleCert is looking for a Product Manager to own the strategy and success of products within our globally recognized ITIL portfolio. You will develop compelling propositions for ITIL certifications, learning content, and publications to drive wide adoption among senior audiences and new markets.
What You'll Do
- Define and articulate the product vision, strategy, and roadmap for your product set within the ITIL portfolio.
- Conduct market research and analysis to identify trends, customer needs, and the competitive landscape.
- Establish clear product goals, KPIs, and success metrics.
- Monitor and analyze product performance, making data-driven decisions to optimize and enhance your products.
- Prioritize maintenance and improvement activities for in-market products to ensure continued relevance.
- Work proactively and collaboratively with teams across the business to ensure all aspects of product development, launch, and support are considered early.
- Ensure the successful development and launch of new or updated products.
- Participate in all aspects of product design, including persona development, user journeys, service blueprints, and content specifications.
- Design and manage the testing strategy for all products in development.
- Contribute key elements to go-to-market plans developed by Marketing, including positioning, messaging, and pricing.
- Engage with internal and external stakeholders to secure buy-in for the product vision.
What We're Looking For
- Bachelor’s degree in marketing, business, or a related field.
- Minimum of 3 years experience in a Product Manager or Product Owner role in education, training, or professional qualifications.
- Knowledge of PeopleCert best practices.
- Proven track record of managing multiple products and delivering successful outcomes.
- Demonstrable experience of managing ITIL products through their whole lifecycle.
- Familiarity with all elements of product development, from discovery to delivery.
- Proven ability to evaluate product feedback objectively and propose solutions.
- Strong business and commercial acumen.
- Excellent people and management skills to interact with colleagues, cross-functional teams, and third parties.
- Problem-solving and analytical capabilities.
- Excellent written and verbal communication skills.
- Fluency in English is required.
Nice to Have
- Familiarity with ITIL or other similar service or product management certification products.
- C2 level English certification desired (LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
Team & Environment
You will work closely with teams across the business in a collaborative, high-impact international environment.
Benefits & Compensation
- The opportunity to shape globally recognized frameworks used by professionals around the world.
- A collaborative, high-impact international team and a purpose-driven working culture.
- Flexible working conditions (location and hours).
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees.
- Competitive compensation and personal development opportunities.
- A global network of professionals and subject matter experts.
Work Mode
This is a hybrid position open to candidates based in the UK, Greece, or Cyprus.
PeopleCert is committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
