First American is looking for a Product Manager II to own the end-to-end customer experience for our GIS data products. In this hybrid/remote role, you will translate customer needs into product requirements, shape GIS data layers, and orchestrate execution across Product, Data, Platform, and Sales teams to deliver reliable and valuable map-ready data.

What You'll Do

Own the GIS data product experience end-to-end: value definition, requirements, delivery readiness, adoption, and continuous improvement.
Translate customer insights into product decisions, including layer portfolio strategy, attribute requirements, and usability improvements.
Partner with Sales, Marketing, Data, and customers to identify opportunities, validate needs, and inform roadmap priorities.
Develop and maintain product artifacts including layer specifications, field definitions, release notes, and customer-facing documentation.
Use industry standard software to validate Data-provided class files and create customer-ready GIS layers (views, symbology, filters, field sets, aliases, and naming conventions).
Package layers to satisfy distinct customer needs and maintain a versioned catalog.
Establish usability standards for layers to support internal and external adoption.
Partner with the Data team to define required attributes, data definitions, and quality thresholds; co-own publish-ready acceptance criteria.
Coordinate with the platform/publishing owner to ensure layers and services are published and governed appropriately.
Drive prioritization and sequencing of enhancements based on customer feedback, business value, and feasibility constraints.
Define and execute release readiness checklists, including functional validation and basic data quality verification.
Develop and maintain enablement assets: demo layers, capability summaries, customer workflow narratives, and one-page product briefs.
Support Sales in structuring customer trials and success criteria; participate in customer sessions to accelerate iteration and adoption.
Partner with Sales on feedback loops and win/loss learnings; translate insights into prioritized product improvements.
Define product quality expectations and partner with Data/Platform to implement validation checks and reporting.
Establish and communicate a predictable release/refresh rhythm for customer-facing layers.
Identify and drive resolution of issues impacting customer experience.

What We're Looking For

3+ years of product management experience delivering customer-facing products in a cross-functional environment.
Hands-on proficiency with ArcGIS Pro, including creating layers, configuring attributes/symbology, and packaging map-ready deliverables.
Demonstrated ability to translate customer needs into clear product requirements and deliver measurable outcomes.
Comfort working with data teams on schema/fields/joins at the requirements level.
Strong stakeholder management and ability to drive execution across Product, Data, Platform/Engineering, and Sales.

Nice to Have

Experience delivering data products, GIS products, or analytics products.
Understanding of parcel/land data concepts and common GIS customer workflows.
Familiarity with the Esri ecosystem (Feature Services, ArcGIS Enterprise/Portal, ArcGIS Marketplace distribution).
Experience applying JTBD or outcome-driven methodologies in product discovery and prioritization.

Technical Stack

ArcGIS Pro, Esri ecosystem (Feature Services, ArcGIS Enterprise/Portal, ArcGIS Marketplace)
QGIS, OGC APIs

Team & Environment

You will drive cross-functional execution across Product, Data, Platform, and Sales teams.

Benefits & Compensation

Compensation: $112,400.00 - $149,800.00 Annually
Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan.

Work Mode

This is a hybrid/remote position open to candidates within the United States.

First American is an equal opportunity employer in every sense of the term. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws.