Second Nature is looking for a Product Manager, Custom Integrations to own the strategy, roadmap, and delivery of integrations that connect our platform with customers' Property Accounting Software (PAS) systems. You'll be the critical bridge between customer requirements, engineering, partnerships, and customer success, shaping scalable, reliable integrations that create a seamless customer journey.
What You'll Do
- Define and maintain the roadmap and strategy for customer PAS platform integrations.
- Partner with engineering to architect scalable frameworks for future integrations.
- Prioritize integration opportunities based on business impact, customer demand, and ROI.
- Work directly with key customers and internal stakeholders to uncover integration needs, patterns, workflows, and data dependencies.
- Translate complex requirements into clear user stories, acceptance criteria, and success metrics.
- Collaborate with engineering to ensure integrations are delivered on time, within scope, and meet performance standards.
- Manage the end-to-end lifecycle of integrations — from scoping and development to rollout and monitoring.
- Partner with cross-functional teams to ensure smooth onboarding and adoption.
- Monitor integration usage, reliability, and customer satisfaction.
- Identify opportunities for automation, standardization, and scalability improvements.
What We're Looking For
- 4+ years of product management experience, preferably in SaaS or PropTech.
- Strong understanding of API design, data integration, and system interoperability.
- Familiarity with Agile methodologies (Scrum, Kanban).
- Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action.
- Adaptable and flexible mindset; ability to dive into technical details or step back to shape product strategy as needed.
- Bring a decisive, 'get-it-done' mindset, proactively unblocking teams and driving outcomes without hand-holding.
- Ability to excel at transforming bespoke requests into scalable patterns and frameworks that reduce long-term complexity.
- Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.
- Ability to balance speed with rigor—shipping iteratively while protecting quality, reliability, and customer impact.
- Previous demonstration of resilience, ownership, and sound judgment, prioritizing business value over process for process’s sake.
Nice to Have
- Experience working with property accounting systems (Appfolio; Yardi; Buildium; etc.) is a plus, but not required.
Benefits & Compensation
- Medical, Dental, Vision, & Life Insurance
- 401K Plan
- Open PTO and sick days
Work Mode
This is a remote-first position open to candidates within the United States.
Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.
