Bell Canada Enterprises is hiring a Product Manager to champion customer experience and technology transformation. You will design innovative, customer-centric processes, policies, products, and services, while supporting the delivery of technology-enabled initiatives that improve interactions for both customers and team members.
What You'll Do
- Partner closely with business, technology, and frontline stakeholders to design seamless experiences.
- Translate business needs into clear requirements.
- Support end-to-end execution of key projects.
- Deliver experiences and technology platforms aligned with strategic objectives: knowing customers, delivering seamless omnichannel experiences, empowering front-line teams, and enabling rapid, cost-effective changes.
What We're Looking For
- Customer Focus: Passionate about designing exceptional end-to-end digital-first customer experiences.
- Growth Mindset: Belief in continuous learning, innovation, improvement, and adaptability.
- Technology Expertise: Strong understanding of digital technologies and platforms; willingness to learn ServiceNow, Salesforce, Google, and/or AI technologies.
- Problem Solving: Excel at solving complex problems and finding efficient automated solutions.
- Strong Communication: Excellent written and verbal communication skills with meticulous attention to detail.
- Analytical Mindset: Strong analytical skills and comfort working with large datasets.
- Teamwork: Team player able to identify and engage all necessary stakeholders.
- Adaptability: Embrace ambiguity and confidently present recommendations.
- Organization & Time Management: Highly organized, adept at prioritizing tasks and managing multiple projects.
Nice to Have
- Bachelor’s degree in business, engineering, computer science, business technology management or a related field.
- Experience with ServiceNow (Customer Service Management), Google, Salesforce platforms and business solution design.
- Exposure to AI tools and fundamentals.
- 1 to 3 years of recent work experience supporting and managing customer experience design and/or technology transformation programs.
- Design Thinking and Agile tools experience (i.e., Confluence, Jira, Miro).
- Personalization experience (e.g., Salesforce, Adobe Target or similar tools).
- Telecommunications, Technology, Finance experience, or exposure to a variety of strategic roles.
- Excellent project management and change management skills.
- Experience translating concepts into capability, resource, and product/service requirements.
- Involvement in large-scale transformational projects as project manager or product owner.
- Valued for executing cutting-edge projects with technology components in a complex, matrixed environment.
- Experience leading workshops, whiteboard discussions, technology roadmaps, and customer consultations.
Technical Stack
- ServiceNow
- Salesforce
- AI technologies
- Confluence
- Jira
- Miro
Team & Environment
Part of the Customer & Channel Experience team within the Customer Experience organization.
Benefits & Compensation
- Comprehensive compensation package including competitive salary
- Medical, dental, vision and mental health benefits
- 35% discount on Bell services
- Access to exclusive partner offers
Work Mode
This is a hybrid role open to candidates in Mississauga, Ontario; Calgary, Alberta; Vancouver, British Columbia; Don Mills, Ontario; Ottawa, Ontario; Toronto, Ontario; and Montreal, Quebec.
Bell Canada is an equal opportunity employer.
