Responsibilities
- Lead initial discovery projects with new clients, facilitating sessions to identify business goals, current challenges, and desired transformation outcomes.
- Evaluate client preparedness for change by analyzing organizational structure, processes, and capabilities, then advise on closing identified gaps.
- Create clear transformation strategies and implementation roadmaps that align client goals with measurable success metrics across the engagement lifecycle.
- Promote modern procurement practices by constructively questioning requests to preserve outdated workflows that hinder efficiency or value delivery.
- Collaborate with Account Directors throughout the customer journey, offering strategic input that aids retention and uncovers expansion potential.
- Conduct regular progress reviews during project execution to ensure alignment with the agreed transformation plan and correct deviations when necessary.
- Serve as a decision point for resolving strategic misalignments during implementation, coordinating with technical and account teams to balance client needs with transformation goals.
- Run strategic initiatives for existing clients, including innovation workshops showcasing AI features and supporting renewal or upsell discussions.
- Design and refine transformation frameworks, such as workshop guides, discovery checklists, and change readiness assessments.
- Support the advancement of professional services by sharing insights on transformation trends and suggesting improvements to client engagement methods.
- Coach Solution Engineers in consultative techniques and transformation principles to strengthen service delivery.
Work Arrangement
100% remote working: live anywhere in the UK, no offices and no commute
Other
- Generous annual leave allowance
- Private health cover
- Company pension scheme
- Life Assurance
- Group Income Protection
- Learning and development opportunities for lifelong learners
- Technology: we provide everything you need to do your best work
- Gatekeeper for Good: match funding to support non-profit organisations in your local community
- Gatekeeper retreats
