Gatekeeper is seeking a Procurement Consultant to lead the strategic transformation journey for our customers. You will ensure they achieve maximum value from the Gatekeeper platform by fundamentally rethinking how they manage compliance, risk, and supplier relationships. This role sits within our Customer team, working directly with customers from point of sale through ongoing success, with a focus on the human element of change.
What You'll Do
- Lead transformation discovery engagements with new customers, conducting workshops that uncover business objectives, current state challenges, and transformation ambitions.
- Assess customer readiness for change, identifying organisational, process, and capability factors that may impact successful adoption, and providing guidance on addressing gaps.
- Define transformation visions and roadmaps that translate customer objectives into actionable plans, setting clear success criteria that can be measured throughout the customer lifecycle.
- Guide customers toward best practice, constructively challenging requests to replicate legacy processes where these would limit value realisation or efficiency.
- Partner with Account Directors throughout the customer lifecycle, providing strategic insight that supports retention and identifies growth opportunities.
- Conduct periodic checkpoint reviews during implementation, ensuring Solution Engineers are delivering against the transformation vision and intervening where scope drift occurs.
- Act as an escalation point for strategic alignment issues during implementation, working with Solution Engineers and Account Directors to resolve conflicts between customer requests and transformation objectives.
- Deliver programmatic engagements for existing customers, including 'art of the possible' workshops that demonstrate new AI capabilities and support renewal and expansion conversations.
- Develop and maintain customer transformation methodologies, including workshop frameworks, discovery templates, and change readiness assessment tools.
- Contribute to the evolution of Gatekeeper's professional services model, sharing insights on customer transformation patterns and identifying opportunities to improve engagement approaches.
- Provide mentorship and guidance to Solution Engineers, helping them develop consultative skills and understand transformation principles.
What We're Looking For
- Significant experience in a customer-facing or client advisory role involving business transformation, process improvement, or strategic consulting within procurement, legal, contract management, or risk management functions.
- Demonstrated ability to lead senior stakeholder conversations, challenge constructively, and build credibility with executive audiences.
- Experience translating business objectives into actionable plans and success criteria, with a track record of guiding organisations through change.
- Strong facilitation skills, with experience designing and delivering workshops that drive clarity and alignment.
- Genuine curiosity about AI and its application to business processes, with an understanding of how AI-powered automation can transform ways of working.
- Comfort with ambiguity and the ability to navigate complex organisational dynamics, including competing stakeholder priorities and resistance to change.
- Consultative style that balances listening with constructive challenge, ensuring customers feel heard while being guided toward optimal outcomes.
- Clear and professional communication skills across verbal, video, and written formats, with the ability to document transformation visions in a way that guides downstream delivery.
- Experience working within or alongside SaaS implementation teams, with an understanding of how transformation objectives translate into platform configuration.
- Self-directed and able to manage a portfolio of engagements with minimal oversight, prioritising effectively across competing demands.
Nice to Have
- Experience with deploying, working in and managing vendor management, contract lifecycle management, or supplier risk platforms.
- Exposure to change management methodologies and frameworks.
- Experience in a SaaS vendor environment, particularly in professional services, customer success, or solution consulting roles.
- Familiarity with AI-enabled workflow and automation platforms.
Team & Environment
This role sits within Gatekeeper's Customer team, working directly with customers from point of sale through ongoing success.
Benefits & Compensation
- 100% remote working: live anywhere in the UK, no offices and no commute.
- Generous annual leave allowance.
- Comprehensive benefits package including: Private health cover, Company pension scheme, Life Assurance, Group Income Protection.
- Learning and development opportunities for lifelong learners.
- Technology: we provide everything you need to do your best work.
- Gatekeeper for Good: match funding to support non-profit organisations in your local community.
- Gatekeeper retreats.
Work Mode
This is a fully remote position open to candidates based within the UK.
Gatekeeper is an equal opportunity employer.
