NTT DATA is seeking a Process Transformation Architect Director to spearhead initiatives focused on automation and digitization. In this role, you will lead efforts to transform business processes by analyzing current states and designing efficient, technology-enhanced future states.
What You'll Do
- Map current-state BPS process flows and identify pain points
- Redesign workflows for automation, agent integration, and digitization
- Define key performance metrics including cycle time, FTE effort, error rate, and ROI
- Partner with technology teams to validate feasibility and iterate on improvements
- Drive change adoption across business and operations teams
What We're Looking For
- 8+ years of experience in BPS process re-engineering or delivery within domains such as Lending, Claims, or KYC
- Strong expertise in business process modeling using tools like BPMN and Visio
- Proven experience in AI/automation implementation or shared services environments
Nice to Have
- Lean Six Sigma certification
NTT DATA is an equal opportunity employer.
