Kraken is looking for a Privacy Operations Analyst to support and drive the privacy operations program for our global crypto company. You will handle data subject rights requests, contribute to tech integrations and AI-driven solutions, and help shape privacy controls and documentation.
What You'll Do
- Support the escalation and resolution of complex data subjects rights requests, including access and deletion requests, Do Not Sell / Share requests, opt-outs, the right to an explanation and general information requests
- Take ownership of key parts of our tech integration efforts, including AI-driven solutions, to strengthen and scale our privacy operations
- Help drive operational excellence in privacy by shaping preventative, detective, and corrective controls - from automated SLA tracking to robust DSR response processes
- Offer practical privacy advice to our business partners and support the writing of Privacy Impact Assessments
- Support the privacy team in coordinating responses to regulatory inquiries and managing data subject complaints with rigor and consistency
- Review due diligence responses from data processors and other third party service providers
- Assist in writing and updating policies, procedures, and templates for responding to requests about client data and/or our data protection practices
- Maintain our library of privacy impact assessments, records of processing activities, and privacy guidance documentation
What We're Looking For
- 2+ years of operational privacy experience, including advising on data subject rights and implementing scalable processes
- Experience supporting a privacy function in a tech or financial services company
- Experience advising on the GDPR and general knowledge of other key privacy frameworks (e.g., CCPA, PIPEDA)
- Experience designing dashboards, metrics, and project trackers that surface key insights and drive visibility, alignment, and accountability
- Experience with well-known knowledge base, task tracking, or data visualization tools
- Experience in optimizing policies and procedures to demonstrate compliance with various external compliance frameworks
- Ability to write and speak clearly and concisely in English
Nice to Have
- Law degree or computer science degree
- Experience working with auditors and regulators
- CIPM, CIPT, CIPP/E or CIPP certification
- Experience working with Slack, Zendesk, JIRA, and/or a Privacy program management software (e.g. OneTrust)
Team & Environment
You will be part of the compliance group, reporting to the Global Privacy & AI Officer.
Work Mode
This is a global role. You must be located in a timezone that at least partially overlaps with European timezones.
Kraken is an equal opportunity employer. We don’t tolerate discrimination or harassment of any kind based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
