About the Role
Lead the design research vision by planning, executing, and synthesizing insights from user studies to influence product direction and enhance user experience across platforms.
Responsibilities
- Define and execute comprehensive research roadmaps aligned with product goals
- Conduct generative and evaluative research using qualitative and quantitative methods
- Translate user insights into actionable design recommendations
- Collaborate with product managers and designers to integrate research findings
- Mentor junior researchers and promote research best practices
- Develop research plans including objectives, methodologies, and timelines
- Present findings to stakeholders through reports, presentations, and workshops
- Establish and maintain a centralized repository of research insights
- Identify opportunities for longitudinal user studies
- Ensure ethical standards in participant recruitment and data handling
- Design and moderate usability testing sessions
- Synthesize complex data into clear, impactful narratives
- Advocate for user needs throughout the development lifecycle
- Evaluate emerging research tools and methodologies
- Support the creation of personas and journey maps
- Facilitate co-design sessions with users and stakeholders
- Integrate accessibility considerations into research planning
- Measure and report on research impact to leadership
- Partner with data science to align behavioral analytics with user insights
- Maintain awareness of industry trends in UX research
- Scale research operations to support growing product demands
- Standardize templates and processes for consistent output
- Promote a culture of curiosity and user empathy across teams
- Balance strategic research initiatives with tactical sprint support
- Ensure research inclusivity across diverse user groups
Nice to Have
- Experience in B2B or enterprise software environments
- Background in healthcare or regulated industries
- Familiarity with design systems and component libraries
- Experience conducting longitudinal field studies
- Knowledge of mixed-methods research approaches
- Prior work in high-growth startup environments
- Experience with AI-driven product research
- Understanding of service design principles
- Track record of publishing or presenting research externally
- Experience training non-researchers in foundational methods
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid remote with team collaboration in designated hubs
Team
Cross-functional product development environment focused on user-centered innovation
Research Philosophy
We believe research should be embedded throughout the product lifecycle, not siloed to specific phases. The ideal candidate values rigor, empathy, and collaboration, and can balance deep exploration with rapid iteration. Research should empower teams to build products that are not only usable but meaningful.
Impact Expectations
Within the first six months, you will establish a scalable research framework, lead key studies that inform product direction, and strengthen cross-team research literacy. Success is measured by adoption of insights, improved user outcomes, and increased research integration in decision-making.
Available for qualified candidates
