Salesforce is hiring a Principal Technical Support Engineer to provide expert-level assistance for customers using Salesforce managed packages and implementing Salesforce products. You will be a critical resource for debugging and resolving complex technical issues, directly impacting customer success and satisfaction.
What You'll Do
- Assist customers in solving problems with their Salesforce managed package and implementation of Salesforce products.
- Debug, troubleshoot, and ensure issues are fully resolved.
- Develop and maintain technical expertise in assigned areas of product functionality.
- Provide feature explanation and Salesforce.com best practices.
- Maintain customer expectations and the customer experience to improve customer satisfaction.
- Maintain and participate in job-related training activities.
- Research, document, and prioritize customer issues, using internal tools and escalation teams when needed.
- Prioritize and manage time effectively in a fast-paced environment.
- Craft and curate knowledge content.
What We're Looking For
- A Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline.
- One (1) year of experience in the job offered or in any occupation in a related field.
- Special Skills: SQL, Java, HTML5, CSS3, Incident Analysis, Incident Management, Monitor and track system processing, Business Requirements, and Data Integration.
Technical Stack
- SQL
- Java
- HTML5
- CSS3
Benefits & Compensation
- Total compensation range: $121,300.00 - $199,700.00 per annum.
- Time off programs
- Medical, dental, and vision insurance
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k) plan
- Employee stock purchasing program
Work Mode
This is a hybrid role based in San Francisco, CA.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
