BusRight is seeking a Principal Technical Program Manager to drive and enhance the efficiency, execution, and cross-functional alignment of our most complex R&D initiatives. This role provides critical program management support for complex infrastructure projects, demanding a blend of strategic vision, technical expertise, and hands-on execution.
What You'll Do
- Drive execution for major cross-functional programs, ensuring timely, high-quality delivery.
- Employ advanced forecasting, risk management, and intake strategies to mitigate potential delays and dependencies.
- Quickly understand the scope, requirements, and risks associated with new and existing programs.
- Cultivate solid relationships with stakeholders across R&D, Product, and Engineering, including senior management.
- Collaborate on feature planning and resource allocation to ensure strategic alignment and operational efficiency.
- Adapt to change and iterate quickly; comfortable recalibrating plans, processes, and stakeholder expectations in complex and ambiguous environments.
- Leverage technical fluency to guide teams, establishing best practices and fostering continuous improvement.
- Encourage innovation within program teams by setting technical fluency standards and facilitating professional growth.
What We're Looking For
- 12+ years of experience in technical program management and working with product, feature, and infrastructure teams.
- Proven record of managing and delivering complex cross-functional programs in a tech-driven environment.
- Deep background in the software development lifecycle (SDLC) and strong technical fluency.
- Technical fluency particularly with infrastructure systems (e.g. cloud technology - especially AWS, networking).
- Demonstrated ability to build strategic frameworks and standardize processes for high-impact delivery across multiple programs.
- Exceptional communication, interpersonal, and stakeholder management skills.
- History of effectively collaborating with technical and non-technical partners.
- Results-oriented with a strategic mindset; proven ability to drive multiple programs to successful completion with a sense of urgency.
- Strong problem-solving skills, combined with the ability to make data-driven decisions and communicate insights clearly.
- Adaptable, iterative, and feedback-driven; embraces challenges as learning opportunities for continuous improvement.
- Comfortable using AI and eager to continue learning how to leverage its power and explore its potential.
- Self-starter who thrives both independently and as a cornerstone of a high-performing team.
- Extremely comfortable balancing technical understanding and experience with strong program management skills.
Nice to Have
- Insatiably curious; a perpetual learner, always exploring cutting-edge tech, AI, organizational psychology, and the dynamic food industry.
- Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, Jira, etc.).
- Atlassian Admin: Experience managing and administering Atlassian systems including team and project configurations.
- Third Party Management: Experience with 3rd-party management/engagement and building strong partnerships.
- Raising the Bar: Excited to mentor others on the TPM team by sharing learnings, successes, and failures; ultimately helping others to upskill and challenge themselves.
- Food Tech Fluent: Possess a deep, intuitive understanding of food delivery technology, products, and systems.
Technical Stack
- Cloud: AWS, cloud technology
- Infrastructure: networking
Team & Environment
You will be working with many teams across Toast.
Benefits & Compensation
- Compensation range: $157,000—$251,000 USD
Work Mode
This is a hybrid position open to candidates working remotely from anywhere in the United States.
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
