Headspace is looking for a Principal Product Manager, Care Services to own the product strategy for our full spectrum of clinical and subclinical telehealth services. You will lead the creation of best-in-class mobile app experiences for members and build essential provider companion tools to ensure high-quality, efficient care delivery.
What You'll Do
- Define and own the product roadmap for the member-facing mobile app experience, focusing on key user journeys such as clinical assessments, provider matching, and session booking across coaching, therapy, and psychiatry.
- Optimize the experience to reduce friction in accessing care, increase member engagement with their care plan, and drive adherence to scheduled virtual sessions.
- Spearhead the strategy and delivery of internal provider companion tools that integrate with the member experience to enable high-quality care.
- Focus on features like secure communication, in-session support, and post-session follow-up tracking for providers.
- Ensure seamless technical and user-experience handoff between the member's mobile app and the provider's tools for virtual session delivery.
- Partner with Clinical Operations, Legal, and Compliance teams to integrate evidence-based practices and ensure all digital experiences meet rigorous standards for HIPAA compliance, security, and clinical integrity.
- Manage product requirements for integrating the mobile app and provider tools with core backend systems (e.g., scheduling platforms, telehealth video services) to ensure scalability and reliability.
- Define and rigorously track key engagement, operational, and clinical metrics (e.g., Assessment Completion Rate, Time-to-First-Session, Provider Tool Usage, Session Adherence) to inform product iteration.
What We're Looking For
- 7+ years of experience in Product Management.
- At least 2+ years focused specifically on digital health, telehealth, or clinical products.
- Proven experience building and optimizing two-sided platforms (serving both consumer/member mobile apps and professional/provider tools).
- Deep functional understanding of clinical or highly regulated workflows (e.g., patient intake, scheduling, documentation).
- Strong knowledge of healthcare regulations, including HIPAA and patient data privacy requirements.
- Exceptional strategic thinking, communication, and influence skills across highly technical, design, and clinical stakeholder groups.
Nice to Have
- Prior experience with Electronic Health Records (EHR) systems or defining integration requirements.
- Familiarity with clinical outcomes measures (e.g., PHQ-9, GAD-7) and quality reporting.
- Experience working in a complex, high-growth consumer technology environment.
Benefits & Compensation
- Compensation: $162,000 - $258,700 + equity.
- Stock awards.
- Comprehensive healthcare coverage.
- Monthly wellness stipend.
- Retirement savings match.
- Lifetime Headspace membership.
- Generous parental leave.
Work Mode
This is a hybrid role. Locations are San Francisco, CA (hybrid), New York City, NY (remote), and Seattle, WA (remote).
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
