ServiceNow is looking for a Principal Engagement Manager to lead an Expert Services delivery team, providing customers with a rapid path to success and ongoing value. You will use advanced leadership skills and the Now Create methodology to drive successful outcomes for large, complex customer engagements.
What You'll Do
- Lead the delivery team throughout the engagement and drive the overall vision and direction.
- Work with the Sales Account Team, partner, and customer to understand the customer, engagement, challenges, partners, issues, and value being delivered.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
- Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions.
- Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.
- Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues.
- Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.
What We're Looking For
- 8+ years of progressive experience as part of a professional services organization or equivalent experience.
- Project Management certification in PMI or similar.
- Comfortable leading projects independently.
- Good understanding of technology.
- Proven success in driving complex issues through analysis and resolution.
- A growth mindset and willingness to learn new things independently and at pace!
- Right to work in the country.
Nice to Have
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Agile Scrum experience and Scrum Master certification are desirable.
Team & Environment
You will lead an Expert Services delivery team, driving collaboration and successful outcomes.
Work Mode
This is a remote position open to candidates located in the EMEA (Europe, Middle East and Africa) region.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
