About the Role
Serve as the primary point of contact for strategic clients, guiding them from onboarding through expansion. Focus on delivering value by aligning product usage with business goals, identifying growth opportunities, and reducing churn through trusted advisory relationships.
Responsibilities
- Own end-to-end customer lifecycle for assigned strategic accounts
- Develop deep understanding of client business objectives and challenges
- Create and execute customer success plans aligned with business outcomes
- Monitor product adoption and drive increased usage across teams
- Identify expansion opportunities and coordinate with sales teams
- Lead regular business reviews with executive stakeholders
- Act as internal advocate for customer needs and feedback
- Collaborate with support and technical teams to resolve issues
- Track and report on customer health metrics and KPIs
- Proactively address risks to retention and satisfaction
- Guide customers through change management and best practices
- Facilitate onboarding and implementation processes
- Share customer insights with product teams for roadmap input
- Maintain detailed account records in CRM systems
- Ensure contract renewals are on track and risk-free
- Deliver training sessions and enablement workshops
- Coordinate with marketing on customer reference opportunities
- Support escalation management during critical situations
- Use data analytics to assess customer engagement trends
- Promote value realization through tailored success strategies
- Stay current on industry trends impacting customer sectors
- Foster trust through consistent, consultative communication
- Manage multiple priorities across a portfolio of accounts
- Contribute to team playbooks and internal knowledge sharing
- Support customer advocacy and case study development
Nice to Have
- Master’s degree or MBA
- Experience in predictive analytics or AI-driven platforms
- Background in B2B marketing technology stack
- Prior work with sales and marketing alignment initiatives
- Familiarity with customer success automation tools
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Customer-facing team focused on strategic account management and long-term client success
Why This Role Matters
Strategic customers rely on consistent guidance to unlock platform value. This role ensures they achieve measurable outcomes, remain engaged, and grow with the product over time.
What You’ll Bring
A consultative mindset, operational rigor, and passion for helping organizations transform how they engage buyers.
Available for qualified candidates
