Responsibilities
- Lead the customer's post-sales evolution by connecting platform capabilities to strategic objectives and contributing industry expertise.
- Develop trusted relationships with senior executives to ensure delivery of measurable business results.
- Collaborate with sales teams to design and implement unified strategies before and after purchase to maximize long-term value.
- Mobilize appropriate support resources at key moments to drive customer progress.
- Anticipate obstacles to success and coordinate with internal and customer teams to implement corrective actions.
- Lead and motivate customer success teams to achieve performance goals in adoption, system stability, renewals, satisfaction, and growth.
- Collaborate with clients to shape their technology roadmap and uncover new revenue-generating opportunities.
- Engage with organizational leaders and integrate customer insights to improve service delivery.
- Connect transformation initiatives with enterprise objectives to support sustainable outcomes.
- Champion creative solutions that help customers meet future goals.
- Promote a team environment that values adaptability and informed risk-taking.
- Define clear, trackable success indicators with customers and conduct regular progress reviews.
- Adjust transformation plans as necessary to meet milestones and deliver value.
Benefits
- Stock-based compensation where eligible
- Performance-based incentives
- Competitive total earnings model including base and variable pay
- Comprehensive medical coverage
- Pre-tax spending accounts for health and dependent care
- Retirement savings plan with employer contribution
- Employee Stock Purchase Program
- Company-matched charitable contributions
- Flexible paid time off policy
- Paid leave for family-related events
Compensation
Competitive On Target Earnings with variable pay component
Work Arrangement
Flexible, remote, or office-based depending on role requirements
Other
- Work personas are assigned based on the nature of work and work location: flexible, remote, or required in office.
- ServiceNow may confirm distance between primary residence and closest office using a third-party service.
- Equal Opportunity Employer: ServiceNow considers all qualified applicants without regard to protected categories such as race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity, marital status, veteran status, or other categories protected by law.
- Accommodations available for candidates requiring assistance during application process.
- For positions requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities under U.S. Export Administration Regulations (EAR). Employment is contingent upon obtaining required export license or approval.
Not specified
