About the Role
The Principal Customer Success Engineer will lead technical engagements with customers, ensuring successful adoption and operation of advanced computing platforms through hands-on support, training, and issue resolution.
Responsibilities
- Lead technical onboarding for new customers deploying complex computing systems
- Collaborate with clients to understand infrastructure requirements and integration needs
- Provide expert-level troubleshooting for hardware and software issues
- Develop and deliver technical training sessions for customer teams
- Serve as a primary technical contact during critical deployment phases
- Analyze system performance and recommend optimization strategies
- Work closely with engineering teams to escalate and resolve product issues
- Document customer configurations and deployment best practices
- Support proof-of-concept evaluations and benchmarking activities
- Advise on system scalability and long-term architecture planning
- Monitor customer health metrics and proactively address risks
- Coordinate with support teams to streamline issue resolution
- Translate customer feedback into product improvement recommendations
- Assist in the development of technical documentation and knowledge resources
- Participate in post-incident reviews and root cause analysis
- Ensure compliance with technical support service level agreements
- Guide customers through firmware and software upgrades
- Validate system configurations against operational requirements
- Facilitate communication between customer teams and internal engineering units
- Maintain up-to-date expertise on platform capabilities and updates
- Support global customers across multiple time zones
- Contribute to customer success playbooks and operational workflows
- Assist in defining success criteria for technical deployments
- Promote best practices in system monitoring and maintenance
- Drive continuous improvement in customer technical support processes
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid
Team
Customer-facing technical team focused on deployment and support of advanced computing systems
Why This Role Matters
- This position plays a critical role in ensuring customers achieve maximum value from advanced computing platforms through expert technical guidance and sustained support.
- The engineer bridges product capabilities with real-world applications, directly influencing customer satisfaction and long-term platform adoption.
What We Value
- Technical depth combined with empathy for customer challenges
- Proactive communication and transparency during technical escalations
- A collaborative spirit across engineering and customer teams
- Commitment to delivering reliable, scalable solutions
Available for qualified candidates
