Mural is looking for a Principal Consultant to act as a strategic advisor and master facilitator for our most complex and high-value customers. You will lead engagements blending design thinking, systems change, and Mural-powered collaboration to help customers drive alignment, transformation, and business outcomes.
What You'll Do
- Design and facilitate high-impact virtual and hybrid engagements for enterprise customers from onboarding to advanced strategy workshops
- Coach senior leaders and teams on collaboration, facilitation, and workflow transformation
- Create and adapt Mural-based assets to support agile ceremonies, onboarding experiences, and customer-specific challenges
- Collaborate with Sales, Customer Success, Product, and Tech Solutions to connect customer insights to product direction and expansion opportunities
- Document outcomes in Gainsight and Salesforce, share feedback internally, and contribute to team rituals, playbooks, and learning moments
What We're Looking For
- 5+ years in customer success, consulting, facilitation, or experience design roles within SaaS or digital collaboration environments
- Demonstrated success leading multi-stakeholder projects, designing workshops, and driving measurable outcomes in large organizations
- Strong executive presence with the ability to engage and influence VP+ stakeholders
- A systems thinking mindset with the ability to synthesize complex dynamics into actionable insights
- Experience working cross-functionally with CSMs, Sales, Product, and R&D
Nice to Have
- Deep experience with facilitation, design thinking, and systems change—preferably with tools like Mural and frameworks like LUMA or SAFe
- Comfort using AI tools to enhance collaboration, streamline workflows, and support decision-making
Technical Stack
- Mural
- Gainsight
- Salesforce
- AI tools
Team & Environment
You will be part of the Customer Success & Consulting team, a critical partner to Sales, Customer Success, and Product. We are systems thinkers, designers, and facilitators who love working at the intersection of people, tools, and transformation.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
