Infosys Consulting is looking for a Principal Consultant to lead the operational support and continuous improvement of Teamcenter PLM environments. In this role, you will be responsible for resolving complex technical issues, managing system performance, and ensuring high user satisfaction.

What You'll Do

Lead day-to-day support operations for Teamcenter PLM, including incident resolution, service requests, and performance monitoring.
Provide expert troubleshooting and root cause analysis for Teamcenter modules such as BOM Management, Workflow, and Change Management.
Coordinate with client IT and business teams to implement fixes, enhancements, and upgrades.
Review implemented changes, integrations, and scripts to enhance Teamcenter functionality.
Ensure system stability, data integrity, and compliance with internal and external standards.
Maintain and update support documentation, knowledge base articles, and training materials.
Conduct user training and provide ongoing support to ensure effective utilization of Teamcenter.
Mentor junior support engineers and enforce best practices in support delivery.
Track and report support metrics to stakeholders regularly.
Stay updated with the latest Teamcenter releases, tools, and PLM trends.

What We're Looking For

Bachelor’s degree or foreign equivalent required from an accredited institution or related field required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 11+ years of experience required.
Strong knowledge of Teamcenter modules and architecture.
Proficiency in ITK/RAC, SOA, and Teamcenter API’s.
Experience with Active Workspace, Rich Client, Teamcenter CAD and tools and Integrations.
Good understanding of PLM concepts and product lifecycle processes.
Strong problem-solving and communication skills.
Knowledge of ITIL or other relevant IT service management processes.
Candidates must be willing to work in rotational shifts, as the role may involve a combination of regular shifts and off-shift support needs.
Must be a U.S. person as defined by 22 C.F.R. §120.15.

Nice to Have

Experience with Teamcenter 13.x.
Exposure to Agile/Scrum methodologies.
Experience with DevOps tools and CI/CD pipelines.

Technical Stack

Teamcenter
ITK/RAC
SOA
Teamcenter API
Active Workspace
Rich Client
Teamcenter CAD

Benefits & Compensation

Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Compensation: In CA/WA/NY/CO/MD/IL/MN/NJ: $114,000 to $167,000; In Washington, DC: $106,000 to $147,500

Work Mode

This role is local-country and open to candidates anywhere in the US.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.