The Center for Internet Security is looking for a Principal Business Analyst to join our Emerging Products and Solutions department. Reporting to the Senior Director of EPS Strategic Solutions, you will play a key role in providing strategic support and data-driven analysis to enable business decisions. You will develop ways to articulate business value and translate business needs by recommending tools, processes, and data.
What You'll Do
- Collaborate cross-functionally to elicit and document business requirements and support translation into effective services solutions.
- Create a bridge between business requirements/user stories and technical requirements for developers.
- Evaluate new product developments and business requirements to recommend alternatives or enhancements to current offerings.
- Provide in-depth analysis with interpretive thinking to define problems, develop solutions, and influence strategic decisions.
- Perform trend analysis and evaluate program or service performance to identify risk and opportunity areas.
- Understand user community, data sources, integrations, system interfaces, and cross-departmental usage.
- Understand data flow, integrations, and cross-departmental impact of changes for assigned services.
- Build and maintain process flow documentation for current and future states for new and evolving programs.
- Collaborate with internal readiness and training to ensure new functionalities are documented and reflected in training.
- Create comprehensive test plans with measurable testing criteria.
- Demonstrate excellent problem solving, analytical, and communication skills.
What We're Looking For
- Bachelor’s degree in Technology or a related field.
- 10+ years of experience as a business analyst or equivalent role, interacting with non-technical stakeholders to elicit, document, and confirm business requirements.
- 5+ years of experience successfully leading and facilitating requirements gathering sessions with technical and non-technical participants.
- 5+ years of experience working as a member of an Agile team using Scrum and/or Kanban based approaches.
- Ability to effectively communicate business processes through written user stories, context diagrams, and swim lane workflows.
- Experience designing comprehensive test plans with measurable testing criteria.
- Strong problem solving, analytical, and communication skills.
- Must be authorized to work in the United States.
Nice to Have
- Advanced degree in Business, Computer Science, or a related field.
- International Institute of Business Analysis – Agile Analysis Certification or similar.
- 5+ years working with Jira and Confluence work management and collaboration tools.
- 5+ years working with business stakeholders to design new business processes and workflows.
- 5+ years supporting product management, program management, or business development.
- Microsoft Project experience.
- Strong presentation capabilities.
- Strong working knowledge of data analysis and performance metrics using business management software like CRM.
Technical Stack
- Jira
- Confluence
- Microsoft Project
- CRM software
Team & Environment
You will be part of the Emerging Products and Solutions (EPS) department, which resides on the Strategic Solutions team, reporting to the Senior Director of EPS Strategic Solutions.
Benefits & Compensation
- Compensation: $113,000.00 - $197,700.00
Work Mode
This is a fully remote position for candidates located anywhere within the United States.
We are committed to providing an inclusive environment where diverse backgrounds, experiences, and views are valued and respected, united by our common mission to make the connected world a safer place.
