LVT is hiring a Principal Architect to lead the design and architecture of Amazon Connect-based contact center solutions. In this role, you will integrate telephony systems and provide technical leadership across areas such as product development, data and analytics, observability, routing, desktop/CTI, WFM/WFO, platform integration, SBC/telephony, and AI/GenAI. You will collaborate closely with engineering, delivery, and product teams to translate requirements into robust technical solutions.
What You'll Do
- Apply application, technology, and data architecture principles to guide solution design.
- Analyze protocol stacks and data entities to support technical decision making.
- Create high-quality architectural documentation and diagrams using tools such as Draw.io, PlantUML, Mermaid, PowerPoint, Word, Excel, Miro, and Figma.
- Work across major cloud platforms (AWS, Azure, Google Cloud) and leverage cloud native technologies.
- Design and integrate REST and GraphQL APIs and manage API gateways such as Kong.
- Enable real-time data streaming and integrations using Kafka.
- Build and maintain observability solutions using Grafana, Kibana, and the ELK stack.
- Drive innovation through the design and implementation of GenAI and AI/ML capabilities.
- Produce architectural documentation using industry standard design tools.
- Resolve production and non-production issues.
- Lead the full feature lifecycle.
- Optimize system performance.
- Implement AI and GenAI capabilities.
- Drive innovation aligned with industry standards and vendor roadmaps.
What We're Looking For
- 12+ years of experience in solution architecture with a focus on contact center technologies and telephony systems.
- 6+ years of experience in Product Development, Data & Analytics, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony.
- 4+ years of experience with Amazon Connect and integrating telephony solutions.
- 1+ year of experience in AI and GenAI technologies applied within contact center environments.
Nice to Have
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Certifications such as AWS Certified Solutions Architect – Professional.
- 3+ years of experience with vendors such as Amazon, Google, Microsoft, and Oracle.
- 2+ years of experience with industry standards and best practices in contact center technologies.
- 2+ years of experience with agile methodologies and DevOps practices.
Technical Stack
- Cloud & Platforms: Amazon Connect, AWS, Azure, Google Cloud, Azure services
- Languages & Frameworks: Java, Microservices/Spring Boot
- Data Stores: MySQL, Cassandra, MongoDB, Elasticsearch
- APIs & Integration: REST APIs, GraphQL APIs, Kong, Kafka
- Observability: Grafana, Kibana, ELK stack
- AI: AI/ML, GenAI
- Infrastructure: Docker
Benefits & Compensation
- Annual compensation range: $134,600 to $230,800.
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase.
- 401k contribution.
Work Mode
This is a hybrid position. Candidates must be located in the United States.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
