Twilio is looking for a Presales Architect, Product Specialist 5 to partner closely with sales, solutions engineering, and enterprise strategists. You will consult on complex, multi-product opportunities, designing and validating solutions that fit into client ecosystems and paint the long-term Twilio vision.
What You'll Do
- Develop expertise on the Twilio platform, its use cases, buyer personas, and industry trends in CPaaS, contact center, and Voice AI.
- Scope, design, and build multi-product solution architecture and presentations to secure the Technical Win, partnering with core sales, SE, and Enterprise Strategist teams.
- Design solutions across voice and digital channels, including routing, IVR, agent workflows, CRM integration, analytics, and end-to-end customer journey design.
- Teach cross-functional teams on product-specific knowledge, enablement, strategy, and use cases.
- Mentor core sales and SE team members on value-selling strategies and complex solution sales.
- Document recent patterns and technology shifts with clients to influence Product and R&D strategy.
- Provide proactive thought leadership to improve the Specialist Sales Org and the multi-product go-to-market motion.
What We're Looking For
- Demonstrated ability to lead complex solution sales cycles, including novel solution scoping, design, and validation.
- Expert stakeholder collaboration and influencing skills.
- 6+ years of progressive presales experience, including complex solution architecture.
- 2+ years of demonstrated expertise in CPaaS and/or contact center solutions, such as: Voice and digital channels (SMS, chat, messaging apps); Routing, queues, and IVR; Agent workflows and desktop experiences; CRM and knowledge system integrations.
- Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative, compelling storytelling.
- Experience selling and designing solutions across multiple product areas within a CPaaS or contact center platform.
- Confidence influencing and engaging with highly skilled audiences, including C-level executives.
Nice to Have
- Experience working in an overlay or specialist presales capacity.
- Experience collaborating with product teams on strategy, positioning, and roadmap.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Work Mode
This position is based in Sydney and operates in a local-country work mode.
Twilio is a company with a remote-first work model, a strong culture of connection and global inclusion, and values diverse experiences from all industries. We empower employees to build positive change in their communities by supporting volunteering and donation efforts.
