Twilio is hiring a Presales Architect to enable customers in healthcare, non-profit, public sector, and NGO sectors to build the future of communications. In this role, you will lead the technical pre-sales relationship, driving technical discovery, proposing architectures, demonstrating products, and building customer trust in Twilio's solutions.

What You'll Do

Partner with Account Executives and Partner Account Managers to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP responses, design documentation, technical presentations, and enablement sessions.
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Establish yourself as a trusted advisor to customers’ senior leadership by understanding technical pains through discovery to design, demonstrate, and present innovative solutions.
Build and present highly interactive, complex customer product demonstrations to showcase Twilio’s Communications Products.
Proactively identify team or organizational needs, document them, evaluate criticality, and propose implementation strategies.
Contribute to the broader Twilio Presales community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
Mentor less experienced Presales Engineers and often act as a facilitator or team leader.
Be a presenter at Twilio-sponsored, industry, and internal events.

What We're Looking For

12+ years of pre-sales experience selling complex, technical products OR 12+ years of professional experience supporting technical products coupled with customer-facing experience, particularly in delivery or consulting.
Excellent communicator and presenter who can gain audience confidence and effectively communicate product ROI across use cases.
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
Previous experience with customer engagement and supporting products and technologies, communicating product ROI.
Demonstrates exceptional technical proficiency and thought leadership, contributing to shaping team strategy.
Superior written and verbal communication skills, with ability to communicate strategic vision and influence others internally and externally.
Customer-focused problem solver, adept at balancing innovative technical solutions with customer's best interests.
Previous software development experience or working knowledge in one or more areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs.
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
Previous experience in Telecom, SIP, Contact Center, or Security.
Experience with sales methodologies.
Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Previous experience working with partners (i.e., channel, System Integrator, ISV, etc.).

Nice to Have

Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical.
Experience in Social Impact, Healthcare, Public Sector verticals.
Demonstrated personal interest in the social impact sector.

Technical Stack

Backend: Java, C#, Node.js, Python, PHP
Web: JavaScript, HTML/CSS, React, Vue.js, Angular
APIs: REST APIs
Cloud: Amazon Web Services, Google Cloud, Microsoft Azure

Team & Environment

This role is part of the sales team focused on the Twilio.org segment.

Benefits & Compensation

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
Compensation: Colorado, Hawaii, Minnesota or Vermont: $163,640.00 - $204,550.00. Washington D.C., Illinois, Maryland, Massachusetts or California (outside SF Bay Area): $172,736.00 - $215,920.00. New York, New Jersey, Washington State, or San Francisco Bay area, California: $181,824.00 - $227,280.00. + equity: This role may be eligible to participate in Twilio’s equity plan.