Motorola Solutions is looking for a PremierOne Records Application Specialist to join our team. You'll be responsible for understanding customer business needs and implementing our MSI applications, configuring workflows, providing training, and ensuring successful system deployments. This role is part of our North America Solutions Deployment and Integration (SDI) organization.
What You'll Do
- Document business process requirements.
- Implement system provisioning.
- Configure workflows and user interfaces.
- Provide comprehensive training on the MSI PremierOne Records Management System, both remotely and onsite.
- Conduct rigorous testing and troubleshooting of installed systems.
- Document technical issues for escalation to product and integration teams.
- Offer feedback for product and process improvements based on client experiences.
- Respond to RFPs and assist in migration quotes for current customers.
- Execute, create, review, and modify FVTs.
- Produce and deliver Business Process Reviews.
- Identify and mitigate risks and communicate them to management.
- Create formal documentation for peers.
- Train and mentor new employees.
- Act as the primary point of contact for application-related issues.
- Work with Product Management to communicate enhancement requests.
- Provide all required customer training independently.
What We're Looking For
- A High School diploma or a College degree with 3+ years of experience in Business Analysis, Field Service, or Public Safety.
- Experience must include one or more of the following: Computer Aided Dispatch (CAD), Record Management Systems (RMS), Jail Management Systems (JMS), or Law Enforcement Records Management Systems (LRMS).
- Must be able to obtain background clearance as required by government customers.
- Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.
- Must be comfortable working in a team environment and understand contractual obligations and personal responsibilities.
- Must be able to function effectively in a fast-paced environment, handling a variety of tasks simultaneously.
Nice to Have
- Excellent written and verbal communication skills.
- Ability to work independently on large or complex projects.
- Excellent interpersonal communication skills.
- Subject Matter Expertise on PremierOne or Flex; CAD, RMS, or SSRS products.
- SME on Client Installation of MSI products.
- SME on UCR (NIBRS or SRS).
- A higher level education (Bachelor's or Associate's degree) is preferred.
Technical Stack
- Computer Aided Dispatch (CAD)
- Record Management Systems (RMS)
- Jail Management Systems (JMS)
- Law Enforcement Records Management Systems (LRMS)
- PremierOne Records Management System
- Flex
- SSRS
Team & Environment
This role is part of the North America Solutions Deployment and Integration (SDI) organization.
Benefits & Compensation
- Compensation: $65,000 - $75,000 USD
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This position offers a hybrid work mode and is open to US Remote candidates. Applicants must be located in the Central or North Eastern Region to be considered.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
