CrossCountry Mortgage (CCM) is hiring a Pre-Approval Manager to act as a key liaison between internal teams and external clients. In this role, you will oversee the loan process from start to finish, working directly to secure the best financial outcomes for our borrowers.
What You'll Do
- Provide customer service by communicating with borrowers to explain loan programs, costs, and documents.
- Review and audit income, assets, and credit documentation, running DU to ensure loan stability.
- Review mortgage loan disclosure packages and deliver them to borrowers.
- Assist in managing a pipeline of Conventional, FHA, VA, USDA, 203k, Jumbo, and reverse mortgage products.
- Ensure the loan structure presents the best program based on the borrower’s financial circumstances.
- Review files for any missing documentation needed to support approval.
- Communicate loan program details and costs with borrowers (license required for this duty).
- Pre-underwrite items such as paystubs, credit reports, W2s, and bank statements to support loan approval.
- Input data for disclosures and structure loans to best fit borrower needs.
What We're Looking For
- Bachelor’s degree and/or equivalent combination of education and experience.
- 3-5 years’ residential mortgage processing experience.
- Knowledge of RESPA guidelines and all mortgage and consumer regulations.
- Excellent math, analytics, communication, prioritization, and time management skills.
- Proficiency in DU, LP, Microsoft Outlook, and Windows.
Nice to Have
- Experience with Encompass LOS.
- Prior underwriting experience.
Technical Stack
- Encompass LOS, DU, LP, Microsoft Outlook, Windows
Benefits & Compensation
- Salary: $70,000–$80,000
- Medical, dental, and vision insurance
- 401K plan
- Company-provided short-term disability
- Employee assistance program
- Wellness program
Work Mode
This position is open to candidates based locally within the country, specifically in the Eastern Time zone.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law.
