Responsibilities
- Demonstrates complete understanding and ability to apply registration policies and procedures.
- Verifies medical insurance eligibility and benefits.
- Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
- Provides cost estimates to patients and collects payments.
- Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
- Ability to multi-task, set priorities, and manage time effectively.
- Be responsible for meeting productivity and call center quality measures.
- Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.
Requirements
- High School Diploma or equivalent or (4) four years of revenue cycle experience
- Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
- Knowledge of HIPPA regulations
- Excellent computer skills (including Microsoft Office applications)
- Excellent Internet connection
Nice to Have
- Spanish speaking preferred
- Experience with Epic preferred
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Work Arrangement
Remote (City/Region)
Additional Information
- We are committed to offering flexible work options where approved and stated in the job posting.
- However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont and Washington
- Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
- Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
- Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
- Scheduled Weekly Hours: 40
