aptihealth is seeking a Practice Support Specialist to be a central hub for patient and partner communication. In this full-time remote role, you will create a positive, efficient experience by serving as the first point of contact for all incoming inquiries and coordinating support.
What You'll Do
- Serve as the first point of contact for patients, referring partners, and internal staff.
- Spend most of the day on the phone, answering calls and helping patients with scheduling, registration, and general support.
- Manage requests that come in through email and ticketing.
- Verify insurance eligibility.
- Coordinate with internal teams as needed.
What We're Looking For
- Proven experience in a patient-facing or customer support role, ideally in healthcare.
- Strong phone presence and excellent verbal communication skills.
- Ability to manage multiple communication channels (phone, email, ticketing) efficiently.
- Experience with insurance eligibility verification processes.
- High degree of organization and a proactive, problem-solving mindset.
- Comfort working autonomously in a remote environment.
Team & Environment
You will join a company culture that is curious, collaborative, and passionate about improving lives through technology and care innovation. Our team is built on trust, accountability, and continuous learning, and we value inclusion.
Work Mode
This is a full-time, remote position.
aptihealth is an equal opportunity employer.
