Responsibilities
- Oversee all day-to-day operations of the practice, ensuring clinical and administrative functions run efficiently and to AirSculpt standards.
- Own scheduling accuracy across providers, rooms, and staff — proactively resolving conflicts, maintaining real-time visibility, and ensuring the schedule reflects actual capacity.
- Maintain legal and accreditation compliance with all applicable federal, state, and local regulations, including AAAHC, JCAHO, and AAAASF standards.
- Accomplish center operations by communicating, developing, and managing AirSculpt's values, policies, and procedures.
- Support and uphold policies, procedures, patient safety objectives, quality improvement standards, infection control protocols, and environmental standards.
- Oversee inventory management and purchasing for clinical and non-clinical supplies, balancing cost control with uninterrupted patient care.
- Lead operational oversight of clinical workflows to ensure patient safety, regulatory compliance, and adherence to AirSculpt clinical protocols.
- Monitor and manage location-level KPIs — including case volume, revenue performance, labor utilization, and operational expenses — to support center profitability and growth.
- Serve as the primary point of contact for Aesthetics Management System adoption and compliance, driving staff proficiency and identifying workflow improvements.
- Directly lead and develop front desk coordinators and administrative staff; partner closely with nursing leadership on clinical team matters.
- Be a cultural role model — the tone you set shapes the experience for both patients and staff. We expect you to create an environment where people want to show up and do their best work.
- Proactively identify retention risks, address employee relations issues in partnership with Human Resources, and escalate concerns before they become problems.
- Lead onboarding and ongoing training for all staff on Aesthetics Pro workflows, practice protocols, and AirSculpt standards.
- Conduct regular 1:1s, performance check-ins, and annual reviews for direct reports, with a focus on development and accountability.
- Own the patient experience from first contact through post-procedure follow-up — our patients are paying for a luxury experience and expect nothing less.
- Serve as the escalation point for patient concerns, resolving issues with professionalism, urgency, and a solution-oriented mindset.
- Oversee before/after photo documentation workflows to ensure consistency, compliance, and quality across all providers.
- Partner with clinical leads to identify and close experience gaps at key patient touchpoints.
- Manage the location-level budget including labor, supplies, and operational expenditures — you are accountable for the financial health of your practice.
- Review and approve timekeeping, schedule adjustments, and PTO for direct reports.
- Ensure documentation completeness in Aesthetics Pro prior to case closure to support billing accuracy.
- Prepare and present location performance updates at Director of Operations cadence calls — come with data, insights, and a point of view.
- May be assigned additional duties or ad hoc projects as the business evolves.
Requirements
- 5+ years of management experience in a high-volume, or fast-growth environment — luxury retail, plastic surgery, or medical spa experience strongly preferred.
- Demonstrated ability to lead and develop teams while managing competing operational priorities.
- Financial acumen — you can read a P&L, manage a budget, and connect operational decisions to business outcomes.
- Proficiency with EMR or practice management platforms; experience with Aesthetics Pro or similar systems preferred.
- Strong analytical skills — comfortable interpreting operational metrics and translating them into clear action plans.
- Excellent written and verbal communication skills, with the presence and polish to represent AirSculpt to patients, staff, and leadership.
- Weekend availability (Saturdays and/or Sundays as required).
Nice to Have
- BS/BA degree.
- Experience supporting EMR or technology platform rollouts.
- Background in HIPAA compliance and healthcare documentation standards.
- Bilingual in English and Spanish — a meaningful advantage in many of our markets.
Benefits
- Insurance: Competitive choices for health, dental and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
- Retirement Plan: 401(k) & Roth IRA
- Paid Time Off: vacation and sick days, as well as company and personal holidays
Work Arrangement
On-site
Additional Information
- Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
- Push/pull/lift up to 25 pounds
