Mass General Brigham's McLean Hospital is hiring a Practice Assistant II to perform both administrative and clinical functions, supporting the smooth and efficient operation of a clinical service or practice. You'll work within the Department of Endoscopy, handling routine clerical work and tasks related to patient visits.
What You'll Do
- Perform routine administrative and clerical duties to support the clinical service or physician practice office.
- Make patient appointments, maintain appointment records, and print schedules.
- Greet and assist patients during check-in and check-out processes.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders and process patient billing forms.
- Scan documents into the patient medical record/LMR.
- Call for patient medical records and laboratory test results.
- Open, distribute, and manage unit mail and faxes.
- Type forms, records, schedules, and memos as directed.
- Accept co-payments as required.
- Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.
- Act as a 'Super User' for scheduling, registration, and billing systems, providing assistance and training to others.
- May perform more complex or specialized functions, such as surgical scheduling or schedule changes/blocking, at a more advanced competency level.
What We're Looking For
- A high school diploma or equivalent is required.
- Office experience of 2-3 years is required.
- Proficiency with the full Microsoft Office Suite.
- Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use phone systems and manage non-routine calls, solving routine issues appropriately.
- Ability to communicate effectively in writing and verbally to convey information clearly.
- Ability to understand written work documents, correspond clearly, and take complete, accurate messages.
- Strong time management skills to manage your own time and multiple tasks effectively, follow established protocols, and work within systems.
Technical Stack
- Microsoft Office Suite
Team & Environment
You will join the Department of Endoscopy as a Practice Assistant II, working as part of a team dedicated to efficient clinical operations.
Benefits & Compensation
- Compensation: $17.36 - $24.45/Hourly
- Comprehensive benefits package
- Opportunities for career advancement
- Differentials, premiums, and bonuses as applicable
- Recognition programs
Work Mode
This is an onsite position located at 850 Boylston Street.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
