Responsibilities
- Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved
- Monitor multiple workflows of partner performance improvement and track progress through Monday.com
- Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
- Proactively reach out to partners in order to solve issues, whether it is written or verbal communication
- Experience working with cross-functional teams and able to formulate requests and tasks clearly
- Polish and improve on approaches on partner & vendor communication, coaching and training
Requirements
- experience with partner support or communication heavy job
- an overall positive demeanor with a good amount of patience
- excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
- Outstanding communicator in German and English, both verbal and written
- a keen eye for detail - every small one counts!
- an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement
Nice to Have
- Experience in gastronomy or the food industry
- Experience with Google Suite
Benefits
- Flexible & supportive work culture — enjoy generous 30‑day PTO, remote/hybrid work options, flexible hours, and an employee assistance program focused on mental health
- Best-in-class tools & home-office setup — get equipped with a MacBook, trackpad, and a budget to set up your remote workspace
- Equity & competitive compensation — receive meaningful Wolt equity as part of your total rewards package
- Inclusive, autonomous environment — thrive in a no-politics culture that values ownership, learning, and respectful collaboration
- Career growth & continuous development — build more, learn more, and ship more in a fast‑paced company with countless opportunities across 500+ cities and 30+ countries
Work Arrangement
Hybrid
Additional Information
- This is a fixed-term contract for maternity leave for 2 years
