About the Role
Role details below.
Responsibilities
- Own Strategic Customer Success & Growth: Serve as the primary point of accountability for your portfolio, focused on client retention, driving strategic growth, and cultivating deep, long-term partnerships, particularly by enabling digital transformations at Health Care Providers (HCPs).
- Establish Team Accountability & Metrics: Establish clear guiding principles and aggressive metrics for the delivery team, ensuring accountability and disciplined execution to achieve both customer and company objectives.
- Drive Account Revenue Growth: Identify and strategize expansion opportunities and lead change management, collaborating with Sales and Account Managers to secure additional work and increase profitability.
- Delegate Effectively and Validate Achievement: Assign responsibilities strategically, empowering team members to execute while maintaining strict accountability for achieving end goals and validating achievement against established objectives.
- Ensure Operational Excellence: Define, monitor, and enforce team operational health by establishing KPIs, tracking progress, and ensuring alignment between team efforts and customer success outcomes.
Requirements
- 5+ years of experience leading and managing a high-performing professional services organization or large delivery function
- Demonstrated deep understanding of consultative delivery, talent management, and operational health
- Proven P&L accountability
- Expertise in managing portfolio profitability (including resource utilization and gross margin)
- Mastery of the full project lifecycle from scoping and contract negotiation to risk mitigation
- Experience in establishing accountability with a delivery team, including effective delegation, setting aggressive objectives, and holding team members accountable to end goals
- Experience managing initiative financials and achieving margin targets
- Experience ensuring healthy team operations (e.g., establishing and tracking KPIs)
- Experience in leading customer digital transformations and ensuring initiative success, particularly at Health Care Providers (HCPs)
Nice to Have
- Current Salesforce Certified Professional designation
- Proven success leading enterprise level Salesforce-enabled digital transformations
- Guiding complex architecture
- Established network within the HLS or wider Salesforce community
Work Arrangement
Hybrid
Additional Information
- The role requires 25% travel to client sites regularly.
- The ideal candidate holds a current Salesforce Certified Professional designation.
- Success in this role demands proven P&L accountability and expertise in managing portfolio profitability, including resource utilization and gross margin.
