Mercier Consultancy Group presents a remote opportunity for a Polish Speaking Customer Service Representative with a HealthTech company. This role is perfect for individuals passionate about healthcare technology and dedicated to providing high-quality support to clients. You will assist clients in understanding and utilizing health technology products while communicating effectively in Polish from your home in Greece.
What You'll Do
- Handle customer inquiries regarding HealthTech products and services via phone, email, and chat in Polish.
- Provide assistance on product features, technical support, and troubleshooting procedures.
- Guide customers through the onboarding process and help them maximize their usage of HealthTech solutions.
- Resolve customer issues and complaints efficiently to ensure customer satisfaction.
- Document all interactions and maintain comprehensive records in the CRM system.
- Collaborate with the technical team to provide solutions and enhance customer experiences.
- Stay informed about the latest advancements in health technology to assist customers effectively.
What We're Looking For
- Fluent in Polish
Technical Stack
CRM system
Team & Environment
You will be part of the customer service team.
Benefits & Compensation
- Work remotely from home in Greece
Work Mode
This is a remote position located in Greece.
