Patrique Mercier Recruitment is hiring a Polish Speaking Customer Service Representative to provide service and support for Polish-speaking clients navigating healthcare services. This is a remote role based in Greece.
What You'll Do
- Deliver high-quality customer service to Polish-speaking clients through phone, email, and chat, addressing inquiries related to healthcare services and products.
- Assist clients with appointment scheduling, insurance inquiries, and general healthcare questions.
- Provide accurate information about healthcare options and resources available to clients.
- Handle customer complaints and feedback professionally to ensure high client satisfaction.
- Collaborate with healthcare professionals and internal teams to resolve issues and enhance client experience.
- Maintain up-to-date knowledge of healthcare policies and procedures to assist clients effectively.
- Document all client interactions and maintain thorough records for compliance and reporting.
What We're Looking For
- Fluency in Polish and English, both written and spoken.
- Experience in customer service.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with care and maintain client confidentiality.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
Nice to Have
- Experience in the healthcare or related industry.
- Familiarity with healthcare services and terminology.
Technical Stack
- Microsoft Office applications
- Customer service software
Team & Environment
You will collaborate with healthcare professionals and internal teams.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This role is a fully remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
