Patrique Mercier Recruitment is hiring a Polish-speaking Customer Service specialist to provide high-quality support to clients in the finance industry, working remotely from Greece. You will be the primary point of contact for Polish-speaking customers, ensuring their needs are met with professionalism and accuracy.
What You'll Do
- Provide high-quality customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries about financial products and services.
- Assist customers with account management, transaction inquiries, and financial advice tailored to their needs.
- Handle customer complaints with professionalism, ensuring all concerns are addressed adequately and promptly.
- Maintain comprehensive knowledge of company policies and financial products to provide accurate information.
- Document all customer interactions meticulously, contributing to service quality improvements.
- Collaborate with internal teams to resolve more complex customer issues efficiently.
- Adhere to industry regulations and maintain confidentiality during all customer interactions.
What We're Looking For
- Fluency in Polish and English, both written and spoken.
- Previous experience in customer service.
- Excellent communication and interpersonal skills.
- Strong analytical skills and attention to detail.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- A commitment to customer satisfaction and service excellence.
Nice to Have
- Previous experience within the finance or banking sector.
Technical Stack
- Customer service software
- Microsoft Office Suite
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This role operates in a local-country remote mode, requiring you to be based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
