Mercier Consultancy MD is looking for a Polish Speaking Customer Service Representative for an Automotive Company. In this remote role based in Greece, you will engage with customers in Polish to assist with inquiries related to automotive products and services.
What You'll Do
- Handle customer inquiries about automotive products, services, and specifications via phone, email, and chat in Polish.
- Provide customers with detailed information regarding vehicle options, pricing, and financing alternatives.
- Assist customers in scheduling maintenance appointments and addressing service-related questions.
- Effectively resolve customer concerns and complaints to ensure high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for proper tracking and follow-up.
- Collaborate with various internal teams to enhance service delivery and efficiently address customer needs.
- Stay informed about the latest automotive trends and company offerings to provide relevant guidance to customers.
What We're Looking For
- Fluency in Polish (both written and spoken).
- Previous experience in customer service.
- Strong communication skills with a customer-oriented approach.
- Ability to multitask and manage several inquiries simultaneously in a dynamic environment.
- Excellent problem-solving skills and a commitment to ensuring customer satisfaction.
- Proficiency in using customer relationship management (CRM) software and general office applications.
- Availability to work flexible hours, including evenings and weekends, if necessary.
Nice to Have
- Previous experience in the automotive industry.
- Knowledge of English.
Technical Stack
- CRM software
- General office applications
Benefits & Compensation
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
Work Mode
This role operates in a local-country remote mode, requiring you to be based in Greece.
Mercier Consultancy MD is an equal opportunity employer.
