Mercier Consultancy MD is looking for a Polish Speaking Customer Service Representative to support a major automotive client. In this role, you will work remotely from Greece, engaging directly with customers in Polish to assist with a range of inquiries related to automotive products and services.
What You'll Do
- Handle customer inquiries about automotive products, services, and specifications via phone, email, and chat in Polish.
- Provide customers with detailed information regarding vehicle options, pricing, and financing alternatives.
- Assist customers in scheduling maintenance appointments and addressing service-related questions.
- Effectively resolve customer concerns and complaints to ensure high levels of satisfaction.
- Document all customer interactions accurately in our CRM system for proper tracking and follow-up.
- Collaborate with various internal teams to enhance service delivery and efficiently address customer needs.
- Stay informed about the latest automotive trends and company offerings to provide relevant guidance to customers.
What We're Looking For
- Fluency in Polish (both written and spoken).
- Previous experience in customer service.
- Strong communication skills with a customer-oriented approach.
- Ability to multitask and manage several inquiries simultaneously in a dynamic environment.
- Excellent problem-solving skills and a commitment to ensuring customer satisfaction.
- Proficiency in using customer relationship management (CRM) software and general office applications.
- Availability to work flexible hours, including evenings and weekends, if necessary.
Nice to Have
- Previous experience in the automotive industry.
- Knowledge of English.
Technical Stack
- CRM software
- General office applications
Benefits & Compensation
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
Work Mode
This is a remote position, but you must be physically located within Greece.
Mercier Consultancy MD is an equal opportunity employer.
