Patrique Mercier Recruitment FR is seeking a Polish Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role offers a fully paid relocation package and is ideal for customer service professionals looking to grow their career while experiencing a new culture. The agent will provide high-quality support to Polish-speaking customers through various communication channels.
What You'll Do
- Provide high-quality customer service to Polish-speaking customers across multiple communication channels such as phone, email, and chat.
- Assist customers with inquiries related to products, orders, returns, and general support.
- Efficiently resolve customer issues and complaints to ensure satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with other teams to improve processes and enhance the customer experience.
- Engage in continuous learning to increase product knowledge and customer service skills.
What We're Looking For
- Fluency in Polish (spoken and written)
Nice to Have
- Experience in customer service or support roles
- Familiarity with CRM systems
- Strong problem-solving and communication skills
Technical Stack
- CRM system
Benefits & Compensation
- Fully paid relocation package
- Opportunity to advance career in an international environment
- Experience living and working in Sofia, Bulgaria
- Training and development opportunities
- Continuous learning to improve product knowledge and customer service skills
Work Mode
- Onsite in Sofia, Bulgaria
