SupportYourApp is looking for a Customer Support Consultant (Crypto) to provide exceptional support through chat and email for cryptocurrency clients. You will thrive in our multicultural, multilingual, remote environment by building lasting customer relationships and staying current with technology.
What You'll Do
- Provide exceptional customer support via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Securely work with customers’ sensitive information.
- Apply the latest customer happiness practices.
- Maintain working knowledge of our client’s products and services.
- Communicate with developers and other departments of various IT companies.
What We're Looking For
- Native Polish and English B2 communication skills.
- At least 6 months of experience in a customer support role.
- Personal or professional experience in crypto is a must.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience with CRM systems.
Team & Environment
Join a multicultural and multilingual environment with a People First management approach, unlimited care, and an individual approach for team members.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position for candidates based in Poland.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
