The Cigna Group is hiring a Pharmacy Program Management Sr Analyst to serve as the primary client-facing contact for external partners, including reimbursement HUBs and pharmaceutical manufacturers. In this remote role, you will act as the liaison between these customers and internal operations teams, responsible for the overall health and performance of specialty pharmacy programs.
What You'll Do
- Interact with internal and external partners at all levels throughout the workday.
- Manage the relationship between aligned pharmaceutical client(s), their HUBs, and their program(s).
- Act as a liaison to answer questions related to Accredo Specialty Pharmacy processes, address service issues, and mitigate escalations.
- Understand how to position Accredo Specialty Pharmacy externally in a professional and discreet manner.
- Develop strong relationships, instill trust with partners, and incorporate a strategic mindset.
- Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.
- Use various data types daily to research, gather, track, analyze, and communicate data efficiently (e.g., New Referrals, Refills, Cancelations).
- Identify and track trends, perform root-cause analysis, and drive process improvement initiatives.
- Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays (e.g., Turn-Around-Time, Conversion Rate).
- Create presentations and host meetings with operations leaders, account teams, HUBs, and manufacturers to review metrics, program performance, and QBRs.
- Perform work independently, adapt to a dynamic working environment, and be an effective change agent.
- Travel may be required for face-to-face business reviews.
What We're Looking For
- High School Diploma or GED
- Proficient computer skills including all Microsoft Office applications
- Ability to create Excel documents, manipulate and analyze data, and present solutions
Nice to Have
- 3+ years healthcare or pharmacy related experience
- 2+ years client management
- Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables
- Strong forward planning mentality including awareness and anticipation of needs/issues
- Exceptional communication skills, with both internal and external business partners
- Flexible and agile, ability to pivot based on market demands
- Independent worker with strong problem solving skills
- Eager to learn and proactive in expanding end-to-end knowledge
Technical Stack
- Microsoft Office applications
Benefits & Compensation
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Annual bonus plan eligibility
- Compensation Range: $54,100 - $90,100 USD yearly
Work Mode
This is a remote position.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
