Join a team that values reliability, clear communication, and genuine care for pets and their people. As a Pet Care Operations Coordinator, you’ll play a central role in ensuring smooth daily operations for a trusted pet care service in the north Phoenix region. Working remotely, you’ll manage client inquiries, coordinate schedules, and support a team of professional pet sitters—all from the comfort of your home.
What You’ll Do
- Handle incoming phone calls and return messages promptly and courteously
- Respond to client emails with empathy and clear, accurate information
- Match client requests with the best-suited pet sitter and confirm bookings
- Organize training schedules for new sitters, including shadowing opportunities
- Monitor active sitter check-ins during your shift to ensure service consistency
- Follow up with leads from digital platforms such as Thumbtack
- Request Google reviews from satisfied clients to support service visibility
- Assist with social media updates using AI-generated captions and photos from sitters
- Provide emergency pet sitting coverage only when critical and necessary
What You’ll Need
- A true passion for animals—this is essential
- Strong verbal and written communication skills, especially over the phone
- Proven experience in customer service roles
- Familiarity with scheduling tools and digital workflow platforms
- Ability to navigate Slack and ClickUp efficiently
- Self-direction and accountability when working independently
- Availability Monday through Friday, 9am to 5pm MST
- Residence in Anthem, Carefree, or Cave Creek, AZ
What We Offer
- Full-time remote work with a structured schedule
- A supportive role at the center of a mission-driven pet care team
- Monthly performance-based commission in addition to base pay
- Opportunities for growth as the organization expands
