Pawfect Pet Sitter is hiring a Pet Care Operations Coordinator to serve as the central point of contact for our clients and ensure the smooth delivery of our team-based pet sitting services. You will coordinate daily operations and be the reliable link between our pet-loving clients and our dedicated sitters.
What You'll Do
- Answer and return client phone calls promptly and professionally
- Respond to client emails with warmth and clarity
- Schedule client requests and assign the right sitter for each job
- Coordinate new sitter shadowing schedules
- Monitor sitter check-ins during your shift to ensure everything runs smoothly
- Follow up with potential clients from Thumbtack and other platforms
- Reach out to happy clients to request Google reviews
- Support light social media posting using AI-assisted captions and sitter-provided photos
- Step in as emergency backup pet sitting coverage when absolutely necessary
What We're Looking For
- A genuine love for pets
- Strong phone skills and a warm, professional communication style
- Background in customer service
- Experience with scheduling software and tech tools
- Comfortable working in Slack and ClickUp
- Self-motivated and reliable working independently from home
- Available Monday through Friday, 9am to 5pm MST
- Must be located in Anthem, Carefree, or Cave Creek, AZ
Technical Stack
- Slack
- ClickUp
Benefits & Compensation
- Work from home, full-time
- Be the heartbeat of a team that genuinely cares about the pets and people we serve
- Monthly commission on top of your base pay
- Room to grow as we grow
Work Mode
This is a local, work-from-home position requiring candidates to reside in one of these Arizona areas: Anthem, Carefree, or Cave Creek.
Pawfect Pet Sitter is an equal opportunity employer.
