Quinsite / International SOS Government Medical Services, Inc. is seeking a contract Client Support Technician. This contract-based role provides supplemental, as-needed support to assist in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. It extends team capacity during periods of increased demand, coverage needs, or special projects.

What You'll Do

Solve end user issues quickly and efficiently, providing a great service experience and leaving detailed notes for other staff.
Communicate with users directly via Google Meet, Zoom, or phone call.
Install, configure, and mentor end users on client-approved software.
Maintain and coordinate IT training support for new client staff.
Assist in improving existing IT automation tools and workflows.
Remove adware, spyware, and viruses as detected on client hardware.
Coordinate with client HR / Ops staff to set up accounts and workstations for new personnel.
Respond to tickets and maintain ticket system notes to identify chronic problem areas and measure program effectiveness.
Provide coverage during peak support times, team PTO, or increased client demand.
Assist with inventory management of client-owned technology, including organizing equipment and tracking inventory levels.
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, cameras, microphones, switches).

What We're Looking For

At least 2 years of Mac & Windows help desk experience, or 3+ years in customer-facing, sys-admin, or similar roles.
Comfort interacting with end users as a primary responsibility and a track record of proven customer service success.
Experience in a customer-facing role and a track record of providing great customer/client experiences.
Ability to establish and maintain key relationships with the internal team, diverse stakeholders, and partners.
Willingness to work outside of normal business hours as required.
Ability to work flexibly on a contract basis, with hours varying based on business needs.

Nice to Have

Previous experience supporting Google Workspace and macOS in a fast-paced environment.
Previous experience with Microsoft 365 and PC support.
Experience at an organization that used Slack as its primary communication tool.

Technical Stack

Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass
macOS, Windows, ChromeOS, iOS, Android
Endpoint detection and response (EDR) platforms, Universal endpoint management (UEM) platforms

Team & Environment

This position reports to the Director of Client Support for day-to-day coordination and escalation.

Work Mode

This is a remote position.

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