Reprise Financial is looking for a Personal Loan Specialist to join our team remotely. As a fast-growing consumer finance lender, we provide solutions through a convenient online process. You will engage with customers across the country, helping them navigate our application and building trust through exceptional service.

What You'll Do

Work independently in a fast-paced remote environment with management and team guidance.
Handle inbound and outbound phone calls and emails through our dialer system.
Communicate with customers who have started the application process and are seeking assistance.
Engage with customers through multiple channels including phone, email, chat, and in-house systems.
Assess customer needs, explore all options, and introduce different types of loans.
Go the extra mile to build trust, loyalty, and satisfaction throughout the application process.
Help customers through our application, including verifying information and assisting with document uploads.
Answer customers' questions, concerns, and objections.
Persuasively explain the value behind our loan options.
Adhere to company policies, procedures, and state and federal lending laws.
Complete comprehensive sales training on product knowledge, tactics, and systems.
Meet and exceed monthly performance metrics.
Actively seek and provide constructive feedback for continuous improvement.

What We're Looking For

1-2 years of experience in a call center setting, preferably with a dialer system or high-volume calls.
Customer satisfaction orientation and sales competencies.
Coachable and adaptable, with a willingness to learn in a dynamic environment.
Knowledge of sales and customer service techniques and principles.
Excellent communication, customer service, and sales skills.
Ability to work in a goal-oriented environment.
Proficient computer skills.
Self-motivated and performance oriented.
Ability to adapt to changing sales scenarios and customer needs.
Ability to work independently in a fast-paced environment.
Understanding of credit bureau reporting.

Technical Stack

Dialer system
Online portal
In-house systems

Benefits & Compensation

Compensation: $19 to $20 per hour plus bonus opportunities.
Comprehensive medical, dental, and vision coverage.
Contributions to a Health Savings Account (HSA).
Access to an Employee Assistance Program (EAP) for mental health support.
401(k) program with a Safe Harbor Match.
Accrued time off, company holidays, sick time, and 3 floating holidays.
12-week Paid Parental Leave.
Robust tech package.

Work Mode

This is a fully remote position. Candidates must reside in an approved location by the start date.

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer.