Anduril Industries is hiring a Personal Lines Insurance Licensed Service Advisor to deliver a high-quality customer experience that powers growth and retention. In this role, you will act as a trusted advisor, combining empathy, technical expertise, and sales acumen to build lifelong customer relationships by handling complex service interactions.
What You'll Do
- Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS.
- Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions.
- Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options.
- Interpret and analyze policies, endorsements, and reports to make informed, compliant decisions.
- Partner cross-functionally with Sales, Training, and Operations teams to create smooth handoffs.
- Master technology systems, including CRM tools, comparative raters, and carrier portals for major insurers.
- Champion efficiency and accuracy, leveraging automation and data to improve workflows and performance metrics.
What We're Looking For
- 2-3 years of personal lines insurance experience in a service, retention, or sales support role.
- Actively hold a Property and Casualty or Personal Lines license in at least 10 states.
- Proven success preventing cancellations, rewriting business, and cross-selling additional products.
- Clear, confident, and empathetic communication skills.
- Highly proficient in navigating multiple carrier systems and CRMs.
- Detail-oriented, organized, and capable of performing high-quality work with limited oversight.
- Comfortable in a fast-paced, evolving startup environment.
Technical Stack
- CRM tools
- Comparative raters
- Carrier portals for Progressive, Geico, National General, Safeco, and Bristol West
Team & Environment
You will be reporting to the Customer Service Manager.
Benefits & Compensation
- Base salary starting at $50k.
- Variable compensation based on performance.
- Uncapped bonuses for rewriting and cross-selling.
- Earn 4% commission of total written premiums, uncapped.
- $400 bonus based on metric attainment.
- Bonuses available for putting in extra hours.
- Room for career advancement.
Work Mode
This is a remote position open to candidates in most U.S. states, with the exception of California and New York.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
