HCS Hilb Group of New York is hiring a Personal Lines Account Manager to manage an assigned book of business and act as the primary client relationship manager. The ideal candidate is motivated, organized, and works well within a team to ensure outstanding service.
What You'll Do
- Proactively manage an assigned book of business, acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
- Handle inquiries regarding insurance coverages, policy changes, and general insurance questions related to personal lines.
- Manage billing, service, and endorsement requests and process the necessary paperwork.
- Act as a liaison between customer and carrier, working closely with both to ensure a mutually beneficial relationship.
- Handle the renewal process for your book of business by reviewing loss information, obtaining updated details, preparing applications, and negotiating renewal pricing when necessary.
- Maintain knowledge of all company systems and offerings.
What We're Looking For
- 3+ years of experience in customer service and/or sales within the property & casualty insurance industry.
- Strong interpersonal skills and the ability to communicate effectively via phone and email.
- Superior listening skills and ability to probe for customer needs using question-based selling and retention techniques.
- Self-directed with good decision-making and time management skills.
- Proficient PC skills and knowledge of insurance software, including AMS360.
Technical Stack
- AMS360
Team & Environment
This role reports to our agency located in Williston Park, NY.
Benefits & Compensation
- Compensation: $60,000-$68,000 per year.
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision, and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
Work Mode
This is a remote position operating out of our Williston Park, NY location.
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment.
