Redwood Software is looking for a People Operations Lead to build, scale, and continuously improve the systems, processes, and programs that support our global employee lifecycle. This role blends operational excellence with a strong employee experience mindset, ensuring our people processes are compliant, efficient, human-centered, and aligned with our company values.
What You'll Do
- Drive operational excellence by designing and implementing scalable, compliant global processes for core People Operations functions across the entire employee lifecycle, including onboarding, leaves of absence, offboarding, promotions, and internal transfers.
- Deep dive on existing processes and procedures to create best in class.
- Align processes with operational rhythm of the business.
- Partner with SMEs and own compliance, including all Employee Handbooks, to ensure all People practices are staying current on all relevant local labor laws in all operating regions.
- Serve as the primary People Team POC for all annual audits and regular compliance reporting activities.
- Develop People Operations solutions by collecting and analyzing information, recommending courses of action.
- Provide direction and oversight of day-to-day work of junior People Operations Specialists.
- Act as the primary owner of HRIS data (e.g., Workday), ensuring data integrity and 'single source of truth' reporting.
- Design and maintain people systems workflows that automate the employee experience, reduce manual errors, and deliver a seamless, high-quality employee UX across the lifecycle.
- Develop process and cadence for regular data audits.
- Identify opportunities to automate manual tasks to improve the 'speed to service' for our employees.
- Act as the escalation point for complex employee queries regarding policy, benefits, and leaves of absence by managing the People Operations ticketing system and AI chatbot.
- Develop and execute strategy for maintaining internal and employee facing People Team resources that are easily accessible and can be referenced by AI tools.
- Collaborate with the Employee Experience Manager to participate in projects to further enhance and globalize our People Operations processes for a seamless employee experience.
What We're Looking For
- Bachelor’s degree in Human Resources, Business, or related field.
- 8+ years in HR/People Operations, ideally within a fast-paced global technology environment.
- Demonstrated experience designing and scaling HR systems, workflows, and automation to improve employee experience, data accuracy, and operational efficiency.
- Advanced proficiency in Workday is a must.
- Analytical Mindset: You enjoy 'Excel-ing' and can translate a spreadsheet into a compelling narrative for the executive team.
- Communication: Ability to explain complex policy or benefit information in a way that feels supportive and clear, not bureaucratic.
- Legal Literacy: Strong understanding of UK and/or Global employment regulations.
- Highly organized with experience managing multiple projects; Proven ability to balance multiple competing priorities and deliverables while managing stakeholder expectations.
- Process-oriented mindset.
- Strong proficiency in Workday system configuration, security, reporting, and maintenance.
- Deep understanding of employee lifecycle workflows, and HR data architecture.
- Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and business needs into technical requirements.
- Strong interpersonal and consulting skills, with the ability to effectively collaborate with all levels of the organization and external vendors.
- Experience in leading and managing highly visible projects.
- Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on issues.
- Exceptional analytical and problem-solving skills with a meticulous attention to detail.
Nice to Have
- Experience with Lattice, or similar enterprise-grade HRIS.
- Experience with AI-powered HR tools is a major plus.
- AI Literacy: Working knowledge of AI-enabled HR tools and automation platforms.
Technical Stack
- Workday
- Lattice
- AI-powered HR tools
- AI chatbot
- People Operations ticketing system
Team & Environment
You will provide direction and oversight of day-to-day work of junior People Operations Specialists.
Work Mode
This is a global role open to candidates based in the UK, US, NL, DE, or CAN.
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws.
