Rockefeller Philanthropy Advisors is hiring a PatientHub Product Manager to own the strategy and execution of our healthcare-focused patient engagement platform built on GoHighLevel. This remote role in India transforms the platform's full feature set into a branded, high-impact product that drives revenue, boosts engagement, and integrates seamlessly with core business systems.
What You'll Do
- Master the GoHighLevel platform to build and maintain SaaS-Mode templates, snapshots, and automation workflows.
- Translate GHL release notes into a 12-month strategic roadmap aligned with business KPIs.
- Design multi-step patient engagement workflows across SMS, email, IVR, social messaging, and web forms.
- Manage GHL REST API integrations to synchronize contacts, appointments, and invoices with core systems.
- Conduct user acceptance testing and regression testing for every GHL release cycle.
- Create analytics dashboards, monitor key metrics, and optimize monetization strategies.
- Ensure HIPAA, TCPA, and CAN-SPAM compliance for all features and communications.
- Deliver user documentation, video tutorials, and playbooks for internal teams.
- Collaborate with GHL support and community channels to resolve technical issues efficiently.
What We're Looking For
- 3–5 years of product management experience or equivalent GHL agency experience creating workflows, snapshots, and SaaS-Mode accounts.
- Expert knowledge of GHL APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows.
- Proven ability to ship customer-facing features in Agile environments using Jira, Figma, and Git.
- Strong data skills with tools such as Looker, SQL, or GHL analytics, plus A/B testing experience.
- Familiarity with healthcare marketing compliance regulations like HIPAA and TCPA.
- Availability to work Eastern Time Zone/US shifts, with reliable internet, mobile hotspot, and a laptop/desktop with at least 16 GB RAM.
Nice to Have
- Experience integrating GHL with EHR or RCM systems.
- Healthcare domain knowledge in areas like chiropractic, physical therapy, or behavioral health.
- Certifications such as GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO.
Technical Stack
- GoHighLevel (GHL), GHL REST API, LeadConnector mobile, Webhooks, Custom Tables, AI Conversation flows
- Jira, Figma, Git
- Looker, SQL
Team & Environment
You will work closely with cross-functional teams in a fast-paced, innovation-driven environment.
Benefits & Compensation
- Competitive salary package.
- Flexible, remote-first work arrangement.
- Opportunity to lead an innovative healthcare engagement product.
- Professional growth in a fast-scaling, tech-driven environment.
- Collaboration with a talented, global team.
- Training and certification support.
Work Mode
This is a fully remote position based in India.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
