Northwestern Memorial Healthcare is looking for a Patient Services Representative to join the NIU Student Health team on a part-time, days schedule. In this role, you’ll perform essential customer service and administrative functions, ensuring the highest level of support for patients and company representatives.

What You'll Do

Greet patients as they enter the office.
Perform patient registration, verifying insurance and collecting co-pays or outstanding balances.
Obtain and update patient demographic and company information.
Answer phones and schedule appointments.
Direct and document patient calls appropriately.
Coordinate scheduling for outside patient testing.
Serve as a liaison between patients and the practice.
Provide back-up for scheduling appointments.
Complete daily reconciliation reports to ensure accurate charge entry.
Pull and prepare charts for next-day appointments; file completed charts daily.
File test and procedure results in patient records after physician sign-off.
Liaise with company representatives to ensure correct services are provided.
Review Epic charts prior to appointments, confirming consents and insurance are current.
Respond to medical record requests from patients, insurers, and legal entities per protocol.

What We're Looking For

High School Diploma or equivalent.
One to three years of prior experience in a physician’s office.

Nice to Have

Experience with medical office coding.
Previous customer service experience.

Technical Stack

Epic electronic health record system.

Benefits & Compensation

Compensation range: $17.09-$22.21 per hour.
Tuition reimbursement.
Loan forgiveness.
401(k) matching.
Lifecycle benefits.

Work Mode

This is an onsite role located at 385 Wirtz Dr, DeKalb, IL.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.