Mass General Brigham (The McLean Hospital Corporation) is hiring a Patient Services Coordinator III - Cancer Center Early Detection

Site: The General Hospital Corporation Mass General Brigham is powered by an incredible blend of professionals — doctors, nurses, business experts, tech wizards, researchers, and systems analysts — all united to advance our mission. As a not-for-profit organization, we're dedicated to patient care, research, teaching, and community service, committed to delivering exceptional healthcare. We believe breakthrough medical discoveries happen through high-performing teams, and we're inviting talented individuals to join our mission and experience the Mass General Brigham difference. MGH Cancer Center Early Detection Program Waltham, MA Monday-Friday, 3 days remote once fully trained Job Summary Performs administrative and clinical functions to support seamless clinical service operations with minimal supervision. Handles patient visit-related administrative duties including comprehensive scheduling, check-in/check-out processes at the highest proficiency level. Specific job duties may vary by department. Essential Functions: - Manage routine administrative and clerical tasks for clinical services or physician practices. Schedule patient appointments, maintain appointment records, assist callers with inquiries, and process patient billing forms - Serve as "Super User" for scheduling, registration, and billing systems. Provide system assistance and training to team members - Perform advanced scheduling functions like surgical scheduling and complex schedule modifications - Provide functional guidance to Office and Practice Assistants - Collaborate with Supervisor to oversee daily practice staff activities - Handle co-payments, screen messages, manage prior authorizations, provider questions, prescription refills, and test results Qualifications Education High School Diploma or Equivalent required Experience in lieu of degree: No Office experience: 3-5 years required Knowledge, Skills and Abilities - Advanced MS Office skills (Outlook, Word, Excel, PowerPoint) - Comprehensive understanding of office operations, procedures, and standards - Proficient in phone system management and handling complex communications - Strong written and verbal communication skills - Ability to comprehend and process work-related documents effectively - Excellent time management and organizational capabilities - Skilled at proofreading and editing written documents Additional Job Details Remote Type: Hybrid Work Location: 52 Second Avenue Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines effective leadership by specifying critical behaviors for successful performance at each job level. The framework comprises ten competencies (half People-Focused, half Performance-Focused) defined by observable, measurable skills that contribute to workplace effectiveness and career success. These competencies guide performance evaluation, hiring decisions, development needs, employee mobilization, and talent pipeline establishment.