LineIn is looking for a remote Patient Services Coordinator to provide essential call handling support to GP practices across the UK. You will be the vital first point of contact for patients, managing high volumes of inbound calls and directing patients to the appropriate care pathway.

What You'll Do

Be the first point of contact for patients, skillfully managing high volumes of inbound calls.
Actively listen, gather critical patient information, and ensure impeccable documentation.
Efficiently and safely direct patients to the right care pathway using our Total Triage system.
Uphold strict patient confidentiality and adhere to all Data Protection regulations.
Handle a high volume of inbound patient calls professionally, aiming for 12 calls per hour to meet KPIs.
Promptly recognise urgent cases and escalate them appropriately.
Guide patients to convenient online self-service tools when suitable.
Work effectively within a structured rota aligned with GP surgery hours.
Engage in ongoing training and collaborative team efforts to enhance your skills.

What We're Looking For

Minimum 1 year of recent experience in a high-volume call-handling role within a patient-facing environment.
At least 1 year of hands-on experience using EMIS or SystmOne, gained within the last 12 months.
Confidence navigating Google Workspace.
Strong multi-tasking skills and a typing speed of 40 WPM.
High emotional intelligence, empathy, and resilience.
A proven ability to follow processes and thrive in a remote setting.
Availability for a mix of morning and afternoon shifts aligned with GP surgery hours.

Technical Stack

EMIS
SystmOne
Google Workspace
Total Triage system
AI-supported tools

Team & Environment

You'll join a remote-first team transforming UK healthcare one important call at a time. We value individuals who take pride in their work, follow through on commitments, and build trust through every patient interaction.