BMC is looking for a Patient Service Representative to join our team in a permanently remote role. You will provide essential support by managing communications for up to 6 BMC ambulatory practices, ensuring patients receive timely and empathetic service.

What You'll Do

Handle inbound and outbound communications via phone calls, online chats, emails, faxes, or mail.
Answer and resolve patient inquiries professionally using effective listening and communication skills.
Schedule and reschedule appointments using a computerized system, determining appropriate time needed.
Update patient records accurately in Epic and provide detailed appointment confirmations.
Follow established practice guidelines and escalate matters outside of protocols as needed.
Verify insurance, manage authorizations, and follow up on medication reconciliation and refills.
Attend scheduled training sessions for systems, customer service, and new practices.
Assist in training new personnel and participate in staff meetings to identify improvements.
Adapt to departmental changes, assist team members, and conform to hospital standards.

What We're Looking For

High School diploma or GED.
Ability to explain complicated healthcare issues to patients with empathy and concern.
Effective interpersonal skills to work in a diverse team environment.
Excellent English communication skills (oral and written) for phone, email, and other communications.
Comfort using multiple advanced communication tools (phone, chat, email, fax, mail).
Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel, Outlook).
Ability to document work professionally and efficiently.
Must provide a stable internet connection and have a quiet, secure home workspace free from interruptions.