BMC is looking for a Patient Service Representative to join our team in a permanently remote role. You will provide essential support by managing communications for up to 6 BMC ambulatory practices, ensuring patients receive timely and empathetic service.
What You'll Do
- Handle inbound and outbound communications via phone calls, online chats, emails, faxes, or mail.
- Answer and resolve patient inquiries professionally using effective listening and communication skills.
- Schedule and reschedule appointments using a computerized system, determining appropriate time needed.
- Update patient records accurately in Epic and provide detailed appointment confirmations.
- Follow established practice guidelines and escalate matters outside of protocols as needed.
- Verify insurance, manage authorizations, and follow up on medication reconciliation and refills.
- Attend scheduled training sessions for systems, customer service, and new practices.
- Assist in training new personnel and participate in staff meetings to identify improvements.
- Adapt to departmental changes, assist team members, and conform to hospital standards.
What We're Looking For
- High School diploma or GED.
- Ability to explain complicated healthcare issues to patients with empathy and concern.
- Effective interpersonal skills to work in a diverse team environment.
- Excellent English communication skills (oral and written) for phone, email, and other communications.
- Comfort using multiple advanced communication tools (phone, chat, email, fax, mail).
- Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel, Outlook).
- Ability to document work professionally and efficiently.
- Must provide a stable internet connection and have a quiet, secure home workspace free from interruptions.
Technical Stack
- Epic
- Microsoft Office (Internet Explorer, Word, Excel, Outlook)
- Computerized scheduling system
Team & Environment
Part of the Ambulatory Call Center department, reporting to a Manager and/or Supervisor.
Work Mode
This is a permanently remote position. Candidates must have a stable internet connection and a quiet, secure home workspace.
BMC is an Equal Opportunity Employer/Disabled/Veterans.
