Responsibilities
- Receives a high volume of calls to answer daily
- Present offers to patients
- Overcoming patient objections to schedule an appointment
- Scheduling a high volume of appointments
- Use product knowledge to showcase the solutions our practices can offer patients
- Use company databases and software to track progress
- Displays problem solving skills and takes ownership for patient concerns/issues and solutions
- Work with practice teams on solutions for patients in a timely manner
- Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
- Collects missing information or updates outdated information
- Consistently meet and exceed department key performance indicators
- Expected to work all scheduled workdays, during scheduled hours and report to work on time
- Enjoy company contests and incentives
- Other special projects or responsibilities as assigned
Requirements
- 2+ years’ experience providing superior customer service.
- Must have reliable high-speed internet
- Must have a private workspace from home
Nice to Have
- Experience with M/S office products including Word, Excel, Outlook
Benefits
- Health, Dental and Vision Insurance (Full-time employees)
- Healthcare Spending Account
- Paid Time Off
- 401k
- Voluntary Life & Disability Insurance
- Referral Program
- Employee Discount Program
Work Arrangement
Hybrid
Additional Information
- Must have PATIENT CUSTOMER REPRESENTATIVE EXPERIENCE
- Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position.
- Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team.
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